Return & Refund Policy

We accept return requests made within 30 days of delivery.

Return eligibility

To be eligible, an item must be unused, clean, in its original condition, and returned with its original packaging and included accessories. For hygiene and safety reasons, used grooming, feeding, and pet-contact items may not be returnable unless defective.

Start a return

Email [email protected] with your order number, the item you want to return, and the reason. Do not send a return without approval. Our support team will provide the correct return instructions and address.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery and include clear photos or video of the product, packaging, and shipping label. After review, we may offer a replacement, refund, or another appropriate resolution.

Return shipping

Customers are responsible for return shipping costs for change-of-mind, size, color, or preference returns. If we confirm that an item was damaged, defective, or incorrect, we will provide an appropriate resolution and may cover reasonable return costs when a return is required.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect. Financial institutions may require additional time to post the refund.

Order cancellations

Cancellation requests are not guaranteed. Orders that have entered processing or shipment generally cannot be cancelled and must follow the return process after delivery.